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Hi, Mike.

First some questions - What is your line voltage at the receptacle you're plugged into? You may have issues with low voltage... maybe.

How are you testing how hot it gets? Do this with a stopwatch in hand - Starting with a cold roaster set your temp to 482F a set the timer all the way up. Start the roaster and the stopwatch at the same time and let us know at what time the roaster reaches 482F.

John